Shipping Policy

Last updated: [08 2026]

At SolarPestGuard, we ship worldwide with fully tracked delivery on every order — free of charge. This page explains exactly what to expect when you place an order with us, so there are no surprises.

Delivery time

Orders arrive within 10–15 days worldwide, measured from the day you place your order. That window includes order processing plus tracked international shipping.

Estimates are based on real historical averages. Circumstances outside our control — customs inspections, extreme weather, or local courier disruptions — can occasionally extend delivery times, but we work with our carriers to keep them inside the 10–15 day window on virtually every order.

Order processing

Every order is picked, packed, and dispatched from our fulfilment centre within 1–2 business days of payment being received. Orders placed on weekends or public holidays are dispatched on the next business day. This processing time is included in the 10–15 day delivery window above.

You’ll receive an email confirmation the moment your order is placed, and a second email as soon as your parcel leaves our warehouse — that second email will include your tracking number.

Shipping cost

Free tracked shipping is included on every order. No minimum spend, no hidden handling fees. The price you see at checkout is the price you pay.

Tracking your order

As soon as your order ships, you’ll receive a dispatch confirmation email containing your unique tracking number and a link to the courier’s tracking page. You can also reply to any of our emails at support@solarpestguard.com if you have questions.

Please allow 24–48 hours after dispatch for tracking information to fully appear in the courier’s system.

Customs & import duties

For international shipments, customs duties or import taxes may apply depending on your country’s rules. These charges are set by your local customs authority, are the responsibility of the recipient, and are not included in the price you paid at checkout. If you’re unsure whether duties apply to your country, we recommend checking with your local customs office before ordering.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing your order and we will do our best to correct it before dispatch. Once a package has shipped, we cannot re-route it and additional shipping costs may apply if a replacement is required.

Delayed or missing packages

If 15 days have passed since you placed your order and your parcel still hasn’t arrived, or if tracking hasn’t updated for more than 5 days once dispatched, please email us at support@solarpestguard.com with your order number. We open an investigation with the courier the same day and will either dispatch a replacement or issue a full refund — whichever you prefer.

Damaged on arrival

Every parcel is insured. If your product arrives damaged, email us within 7 days of delivery with photos of the damage and the outer packaging. We’ll arrange a free replacement or a full refund, whichever you prefer — you don’t need to return the damaged unit.

Returns & refunds

For information on returning items you no longer want, please see our 30-day money-back guarantee in the Terms & Conditions.

Contact

Questions about your order or delivery? We reply within one business day.
Email: support@solarpestguard.com